Effective Communication - Communicate the basic facts of what you do.

This Communication tip links into Core Competency 2 “Establish the Coaching Agreement”

Put clearly and simply:

What’s included in your coaching

And

What isn’t included.

This can be as basic as you like or as fully detailed as you can make it if you have a clear niche & distinguishable programs for your coaching clients.

At the least, it should consider

How a client gets in touch with you

When they can get in touch with you and when they can’t

If you set pre-work before coaching sessions or at the start of the coaching relationship

Who calls who, on what contact number for the coaching

If the coaching is recorded or if you take notes (and appropriate permission gained)

If you give email or any other support between calls or coaching meetings

How often calls or meetings are. When they are.

What you charge. What’s included.

Anything optional that a client COULD opt into that isn’t included in the cost of your coaching (for instance call charges)

Any other resources you recommend.

Action challenge:

Think about what went well when you’ve set up coaching relationships in the past. What’s your ideal way to work with a client? Work out what this means for you in terms of how you would like to contract with clients in the future.

Set up basic phrases that help you to discuss & clarify this as part of your coaching process.

Discuss your logistics & what’s included as a part of the coaching relationship when you set it up. This is best done person to person rather than just via email so you can check in about what the client wants adding into the coaching agreement.

Check back on the call/ before the end of the meeting that what you said was what was received. And that what you thought you heard your client wanted was what they meant.

Send out a document that reflects what you both communicated to each other.