growasacoach

Ways to serve your customers rather than sell in 2009

I was inspired by a twitter post from @sparkspace about thinking about how to best serve your customers rather than just sell to them in 2009 and beyond.

So here are a few of the things I thought about for my biz coaching coaches.  Hope they start your creative spark going!

World Quality Day

13^th November is World Quality Day.

http://www.worldqualityday.org/

What do you do in your business to ensure that there is good quality?

I like the definition, that quality is about being able to make a tangible impact on your business.  Surely that’s something as small business owners, as coaches, we all want?  One of the reasons I find coach training and continuing professional development really important, is that it helps me continue to give my clients and prospects quality information, resources & coaching.

I am committing as part of quality day to ensure that I get started on my new niche, Customer Service Coaching for Small Businesses to help share all the knowledge I have about customer service, customer satisfaction and working with customers, to help you think about how you work with your specific customer groups and how this quality runs through your business.  I heard someone say recently that good customer service shouldn’t be a differentiator for business, but I think it can be one of the elements of a great business if you really define what you stand for.

And that’s where I am starting – with my own business and with defining what I can do to help you with your own businesses.

What’s your commitment to quality for World Quality Day?  I’d love to hear - do comment on the blog to let me know what you are committing to!

Warm Regards

 

Claire

Sharing Vision and Values

So, I've been working, prepatory to my move today to FT coaching, on my marketing vision and values.  I thought it may  be useful to share.

And - here are a couple of calls to action to get you thinking before you read it...

1.  Do you have a vision set up for your business?  What's stopping you?

2.  Does your vision identity opportunities and choices for what you do?  How can you get the best from the way you work?

At The Fabulous Coaching Company our purpose is to facilitate through coaching, training & consultancy the emergence of passionate, confident & knowledgeable owners of small enterprises who customers love to work with & return to do business with time and time again.

 

Our Vision is that empowering more small business owners will enable them to continue to grow their businesses, make small businesses the choice of more consumers & emphasise the benefits of independent, small businesses to the

UK

Economy.

 

Our key values are Connection, Communication, Integrity, and Presence and Commitment.

 

I value Connection.  The Fabulous Coaching Company lives this value through the way it builds relationships with the people it does business with – fellow coaches, suppliers, and the people we work with at all levels.  Connection is listening to the facts, the stories & the intuitive depth of the situation to help pull out the threads of different perspective that make a difference.  Connection is all about finding out how we can best truly serve those we work with to make the biggest difference.

 

I value Communication.  The Fabulous Coaching Company lives this value through communicating at the right level – not too little, not too much and always with the Vision & Purpose of how we can best serve them at the heart of our business.  Communication is about being clear, and helping others to be clear themselves.

 

I value Integrity.  The Fabulous Coaching Company lives this value through our belief in the value of a professional and warm relationship with our clients, bounded by professional ethics & the confidential, safe relationship we build with our clients.

 

I value Presence.  The Fabulous Coaching Company lives this value when we truly hear what dreams, aspirations and stuck moments our clients are having and are there to help them find new ways to move forwards.

 

I value Commitment.  The Fabulous Coaching Company lives this value when we follow our purpose and vision and put our talents and strengths into the right projects & learning to help us continually growing and moving forwards.  Commitment lives in choosing with intuition and with analysis what will help us and our clients to grow. 

Interested in or committed to?

I keep coming across books, websites etc that get me thinking about commitment.

Mark Forster had me thinking about it in Do it Tomorrow and the Zen Habits site has me thinking about it as well.  And its therefore something I am talking about with my clients.

Do I want a simplified life?

Absolutely.  A huge sense of running around, balancing lots of different hats and juggling lots of different plates. Phew, that sounds wearing in itself!  I keep coming back to the fact that there must BE an easier way to just...well BE really.